Having spent a couple of decades in the IT business very often customers will inquire as to the overall quality of a new computer versus refurbished. Let me attempt to answer this so we can put the myths, biases and preconceived notions to rest.
Let's first explore what constitutes a refurbished computer,
A refurbished computer is defined as a system which has been previously shipped/sold to someone and then returned. That's it. No mystery. Simply a returned computer. The larger question should be but why was it returned? Definition of a refurbished computer,
Refurbished Equipment is not necessarily used equipment. Certain manufacturers and dealers have quality standards that will not be compromised. If an item is returned but appears to be in working order, or has a minor problem that can be corrected easily, the item will be refurbished and sold at a discount. Most companies will guarantee the item as if it was new.
Why are computers reclassified as refurbished?
Computers which are shipped, sold and returned are re-certified and considered refurbished because more often than not there was a problem, an inoperable component or customer has changed their mind and returned the item.
Why would I ever want a refurbished computer?
From listening to my customers I have discovered there is an unfair bias and a general misunderstanding toward refurbished computers.
Generally people believe these refurbished computers to be lesser quality than that of their new counterpart. Not always the case. A refurbished item can be returned for any reason including frivolous and fickle customer returns. Perhaps the buyer did not like the color or simply changed their mind so they box it up and return it. Under no circumstance is a retailer allowed to simply repackage a customer return and sell it as a new item. So you can see how this could be a bargain for the savvy consumer. They could pick up this deal for at least a 20% reduction from the original price
The primary reason to consider refurbished computers is because of the reduced cost. Companies cannot resell a returned computer as new even when the part which was faulty has been fixed
Let's look at the benefits of buying refurbished, off lease and or used products,
· Discount pricing
· Quality in some cases for refurbished product is better than that of new because it's inspected prior to leaving the manufacturer and then again it is checked when returned
· The environmental implications..If you are environmentally conscious your help goes far in to recycle and being more environmentally friendly.
Things to look out for when buying refurbished,
· The price should be at least 20% lower than the original price as a new unit
· Verify your warranty. Generally speaking you should get a year warranty
· Is this true refurbished and not off lease product
There are other ways to reduce the amount you pay for your technology other than to buy refurbished. Off lease systems are generally a good savings however you may be paying for last years technology but the good news is you should really get a bargain and perhaps its possible you do not need all of the bells and whistles associated with today's newest technology
At least with refurbished product you're getting the newer technology at significantly reduced pricing. There is leading technology and what I call bleeding technology. Bleeding technology is paying the premium price for the most recent technology.
Keep in mind discounting on refurbished product does not only apply to computers but rather all electronics. Think about it before making your next electronics purchase.
Chris Alexander is owner of http://www.new2usedcomputers.com/ which began officially in 1998 although the owner operator has been working with many facets involving IT for over 20 years. The purpose of our company is to provide exceptional service and deliver to our customers quality workmanship which sets your business apart from the competition.
