Thankfully the face of computer repair has changed a great deal in twenty years. At one time, those without computer knowledge had to call techs to come to their offices to do simple things like installing software and managing hardware. This was an extremely inefficient and expensive way to operate.
PC owners are generally much better educated in how things operate today. Many of those who fought them so hard have gone on to retirement, and a new generation of employees accepts and understands their desktops. Still, there will always be times when a service professional is needed to solve some great mystery of computing.
Technician Control of the PC
Networking is the single most productive tool in computer repair. With an internet connection, a technician can easily access a CPU and fix many problems from the comfort of their own office, or make suggestions as to what may be causing issues. While the repairman can see many things on the user's PC, it is much less invasive than having them come to the office to work.
It is obviously much faster to have files fixed by networking computers instead of waiting for someone to make a site visit. The down time is shorter and the technician can provide help to more people, too. This in turn keeps business repair expenses to a minimum.
What Necessitates a Site Visit
Much of the PC repair that takes place at the client's site centers on networking or hardware issues that can't be solved over the internet. Mechanical failures don't occur regularly with CPUs, but they make up a large part of the calls for on-site computer repair.
The In-house Hardware Geek
Many companies still maintain someone in-house who is in charge of their hardware and software upkeep. This position is becoming less beneficial with the modern methods employed by many computer repair companies. A tech on the payroll is often an expense that smaller companies cannot afford.
Another Technical Service
A service company that stays abreast of the ever-changing landscape of computing in general can be a great value ongoing for advice. Maintaining the integrity of sensitive information requires updates to security and password protection as the dangers develop. Having security software in place is not always a complete solution because the hackers learn so quickly how to get around many safeguards.
A relationship with a reputable computer repair shop is one of the best deterrents to privacy invasion and an excellent way to keep on top of a business's IT needs.
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